Categories
AI Business Technology

The Diffusion of Ordinary Work

A recent O’Reilly Radar piece has stayed with me longer than most: Jeff Ding’s diffusion theory of great-power competition applies just as well to AI adoption, and it suggests that companies chasing the frontier might be optimizing for the wrong thing.

Ding, a political scientist at George Washington University, pushes back on the standard story of technological power — that the country or company which first invents or dominates a glamorous new sector locks in lasting advantage. The historical record says otherwise. General-purpose technologies like steam, electricity, and computing produced durable national advantage not through invention but through diffusion: the slow, unglamorous work of embedding a technology into ordinary productive work across an entire economy. The infrastructure that mattered was never the breakthrough lab. It was the education and training systems that produced large numbers of competent, ordinary engineers who could put the technology to work. Ordinary engineers, in Ding’s framing, matter more than heroic inventors.

The same logic holds inside a company. Frontier models turn over every few months. Organizational know-how compounds.

Palantir makes the abstraction concrete. The company doesn’t train frontier models — it builds the layer underneath them: a live, machine-readable model of how a specific organization actually works, a data integration fabric, and a platform that connects whatever model a customer chooses to real operational decisions. It is deliberately model-agnostic. The value proposition is governance, context, and the accumulation of reusable logic rather than access to the newest weights. Practitioners embed with the customer, learn the domain, and configure the system against the customer’s own data and processes — diffusion as a job description.

Leadership has been unusually blunt about what this implies: frontier labs, they argue, are optimizing for benchmarks while under-delivering on what enterprises actually need. The clearest evidence for the argument is also the most citable one — there have been production cases where an unmodified open-weight model, running inside Palantir’s platform with customer-specific context, outperformed frontier models on the actual task. If true, and it appears to be, the implication is uncomfortable for anyone selling model quality as the whole story: the ground underneath the model — the ontology, the data, the accumulated rules — often determines outcomes more than the model itself.

Electrification is the closest historical analogue. Factories didn’t get more productive the day they installed electric motors. The gains showed up years later, once entire production systems had been redesigned around decentralized power. The lag was organizational, not technical. AI diffusion looks likely to follow the same shape — the bottleneck was never going to be model capability, it was going to be the patient, unglamorous work of redesigning how people actually work.

I don’t know who’s training the ordinary engineers right now — the ones who will spend the next decade doing the diffusion work rather than the invention work. I don’t think anyone’s tracking their names.

Categories
AI Consulting

The Judgment Layer

An analyst’s note about the CEO of one of the largest consulting companies making comments at an investor conference includes a line that deserves more attention than it got: “token volume used on a project isn’t a proxy for AI maturity.”

Translation — clients are burning money on frontier models for problems that don’t need frontier models, and they’re not getting the outcomes they expected.

This firm’s CEO offered this as a business opportunity. I read it as a confession.

The old consulting model was simple: client has a technology problem, firm deploys humans to solve it. Billing followed effort. The new problem is different in kind — clients have an AI strategy problem. They know they’re supposed to be using AI. They’ve heard the word “frontier.” They’re spending accordingly. They just don’t know why, and the outcomes are showing it.

So the CEO is right that there’s an opportunity here. The value proposition shifts from implementation to judgment — not deploying AI, but knowing when not to deploy the expensive one. Matching capability to problem. Being trusted enough to tell a client that their $50M frontier model contract is solving a $500K problem.

Here’s the irony that the comment skates past: that advice is structurally difficult for a large consultancy to give.

The business model that built consulting firms was billing for doing. The more you deploy, the more you bill. Helping a client spend less, or choose the cheaper model, or run a narrower project, is genuinely good advice that the incentive structure actively works against. You don’t grow a $70 billion professional services firm by talking clients out of scope.

The judgment layer, if it becomes the real value, requires something closer to a doctor’s relationship with a patient than a contractor’s relationship with a client. Doctors get paid whether they prescribe or not. The value of the visit is the diagnosis — including the diagnosis that says you don’t need the expensive intervention. Consultants, historically, get paid to prescribe, and paid more when the prescription is larger.

There’s a reason we trust doctors with that asymmetry and not contractors. Licensing, malpractice, professional norms built over centuries — all of it exists to align the incentive. Consulting has none of that infrastructure. What it has instead is reputation, which is slower-acting and easier to game.

Whether the large firms can actually make the shift — rather than just reframe the same billable-hours model in the language of AI optimization — is the real question the market is wrestling with. The CEO’s comment is genuinely perceptive about where client value lies. It’s less clear that consulting firms are currently built to capture it honestly.

Categories
AI Living Productivity

The Reality Gap

“I follow AI adoption pretty closely, and I have never seen such a yawning inside/outside gap. People in SF are putting multi-agent claudeswarms in charge of their lives… people elsewhere are still trying to get approval to use Copilot in Teams.” — Kevin Roose

There is a specific kind of vertigo that comes from scrolling through the “Inside” of the AI bubble while the rest of the world simply goes to work. It is the dizziness of watching a new species of behavior emerge—”wireheading” and “claudeswarms”—while the vast majority of the economy is still asking for permission to use a spellchecker.

The future isn’t just unevenly distributed; it is becoming mutually unintelligible.

Roose notes a “yawning inside/outside gap” that feels distinct from previous tech cycles. In one reality—geographically centered in San Francisco and digitally centered in specific discords—people are operating with a level of agency only sci-fi writers dared to imagine. They are deploying multi-agent swarms to manage their lives and consulting large language models for existential guidance.

In the other reality—the one inhabited by the vast majority of the global workforce—people are still waiting for an IT ticket to clear so they can use a basic productivity assistant.

It is tempting to look at this divide solely through the lens of technical access, but Roose hits on a deeper truth: “there seems to be a cultural takeoff happening in addition to the technical one.”

This is the friction of our current moment. It is not just that the tools are different; the permissions we give ourselves to use them are different. The “Inside” is operating with a mindset of radical experimentation and integration. The “Outside” is operating within legacy frameworks of risk mitigation and bureaucratic approval.

The danger of this gap isn’t just economic inequality, though that is a guaranteed downstream effect. The immediate danger is a loss of shared context. When the creators of technology live in a reality where “claudeswarms” run the day, they risk losing the ability to design for, or even empathize with, a world that is still fighting for permission to use the tools at all.

We are living in the same year, but we are no longer inhabiting the same time. The challenge for those of us on the “Inside” is to resist the intoxication of the bubble long enough to build bridges, rather than just building faster escape pods.

Meanwhile, in China (from the Financial Times)…

“I’ve witnessed first hand how China has grown from having zero AI talent 20 years ago to mass producing them,” he said. “Some of our most cutting-edge work is now done by fresh graduates. The real geniuses to change the world soon could well be among them.”