Commenting on an earlier posting about trust in ecommerce increasing, a good friend writes:
This weekend I was cancelling all the credit cards I‚ve signed-up for and never used. I called ATT Universal and had the account cancelled in about 15 seconds, with no questions from the bored customer rep.
Then I called American Express and the rep spent about 5 minutes telling me why I was crazy to give up the card ˆ especially since Blue offered a single-use account number feature and there were a lot of hackers out there just waiting to steal my card number!
Another example of the card companies unbridled, enthusiastic support of ecommerce!
Sounds like the script writers at the American Express call center got just a bit carried away with themselves!