Tag: professionalism

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AI Business Work

The Curator of Intent

I have always found a certain comfort in the “clatter” of a digital workday. It’s that specific, rhythmic hum of a mind in motion—the clicking of a mechanical keyboard, the invisible friction of parsing a difficult paragraph or balancing a complex budget. For years, we’ve treated this white-collar grind as our intellectual sanctuary.

But Mustafa Suleyman, now steering Microsoft AI, recently laid out a timeline that suggests the sanctuary walls are evaporating.

From an article in the Financial Times:

“White-collar work, where you’re sitting down at a computer, either being a lawyer or an accountant or a project manager or a marketing person — most of those tasks will be fully automated by an AI within the next 12 to 18 months,” Suleyman said.

This isn’t just about efficiency; it’s about a fundamental shift in the “professional grade.” We are entering the era of the autonomous agent—AI that doesn’t just wait for a prompt but “coordinates within workflows,” learns from its environment, and acts. Just ask any programmer that you know how AI is impacted their daily grind.

If Suleyman is correct, the “knowledge worker” is about to undergo a forced evolution. When the “doing” is handled by an agent that can learn and improve over time, what remains for the human? Will the models actually be able to learn from each of us in a personalized way – like an intern learns from her mentor?

“Creating a new model is going to be like creating a podcast or writing a blog,” he said. “It is going to be possible to design an AI that suits your requirements for every institutional organisation and person on the planet.”

It seems like our primary job description shifts from “Expert,” but “Curator of Intent.” We aren’t the ones finding the answers anymore; we are just the ones responsible for asking the right questions.

The next 18 months won’t just be a test of our technology, but a test of our egos. We have to learn to find our value not in the work we produce, but in the vision we hold and the questions we ask. We are shedding the “task” to save the “craft.” I just hope we remember the difference.

As we move toward this curated future, I’m left with a few questions I can’t quite shake. I’d love to hear your thoughts:

  1. The Wisdom Gap: Can you truly be a “Curator of Intent” without having ever been a “Doer of Tasks”? If we skip the apprenticeship of the mundane, where does our intuition come from?
  2. The Metric of Value: If output becomes “free,” how should we measure a human’s value in a professional setting?
  3. The Line in the Sand: Is there a part of your workflow you would refuse to automate, even if an AI could do it better?
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The Power of the Handwritten Note

In an era dominated by digital communication, the handwritten note stands out as a powerful and increasingly rare form of expression. The simple act of putting pen to paper carries a weight and significance that makes it a potent tool for both personal and professional communication. We can all appreciate their enduring charm and delightfulness.

During my tenure at IBM years ago, one of the most delightful aspects of being a manager was the provision of personal stationery. This wasn’t just any paper; it was a statement of elegance and personal touch. Smaller in size, cream-colored, and boasting a luxurious texture, each sheet bore my name engraved on the letterhead, conspicuously lacking any IBM logo. This stationery was designed for a specific purpose: to maintain the long-held company tradition of writing personal notes to colleagues and associates.

The power of a handwritten note lies in its inherent personal touch. When someone takes the time to write by hand, they invest a part of themselves into the message. The unique curves and strokes of their handwriting, the choice of words, and even the occasional crossed-out phrase all contribute to a sense of authenticity and intimacy that cannot be replicated by typed text. This personal investment communicates to the recipient that they are truly valued and special.

Receiving such a note was always a delight. Many of us kept these notes in special file folders, occasionally taking a few minutes to flip through them, reliving important moments and feeling a renewed sense of appreciation. These tangible and physical mementos have a quality that digital messages simply cannot match.

As the years have passed, the custom of sending personal notes has faded, replaced by the convenience of digital communications. This shift has only served to enhance the impact of handwritten notes. Receiving a handwritten note today feels like discovering a treasure. Such a note stands out precisely because it isn’t instant, digital communication.

The act of writing by hand also benefits the sender. The slower pace of handwriting compared to typing allows for more thoughtful composition. It encourages the writer to choose their words carefully and reflect on their message.

As we’ve been grappling with the impact of AI tools on various aspects of our lives, handwritten notes also serve as a bastion of genuine human expression. The act of writing by hand removes the temptation to rely on AI-generated text for our most personal communications. When we put pen to paper, we directly confront our own thoughts and emotions, as we find our own words to express what we truly feel.

Moreover, handwritten notes also provide a level of privacy and intimacy. Unlike emails or text messages, which can be easily forwarded or shared, a handwritten note is meant for the eyes of the recipient alone. This exclusivity adds to the special and personal nature of the communication.

Whether expressing gratitude, offering condolences, or simply saying “hello”, the act of putting pen to paper creates a moment of pause in our hectic lives for both the sender and and recipient providing a moment to reflect, to connect, and to affect another person’s life in a delightful and meaningful way. Special creations for special people in our lives!