Phil Windley: Credit card fees and eGovernment

Phil Windley, CIO of the State of Utah, provides an insider’s view of credit card fees for government services.

The biggest challenge we face is that most of the revenue collected through fees is already appropriated, so an agency like the Tax Commission isn’t free to use some of the oney they collect for licensing a vehicle to pay the credit card company. They have to get that money somewhere else. The somewhere else is a special “online fee.”

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