NY Times: Answers to the question: What do I say when?…

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“If you are trying to comfort people who are dealing with difficult situations, they will bless you for not making the `How are you?’ question the first one,” Ms. Guilmartin writes.

“Ask about their work or their family or about almost anything else to give them a little relief from once again explaining what a rough time they are having getting through this trying experience.”

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