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NY Times: Answers to the question: What do I say when?…

There have been many days when I’ve needed the help provided in this book!

“If you are trying to comfort people who are dealing with difficult situations, they will bless you for not making the `How are you?’ question the first one,” Ms. Guilmartin writes.

“Ask about their work or their family or about almost anything else to give them a little relief from once again explaining what a rough time they are having getting through this trying experience.”

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