Computer Users Face New Scourge

A page one article in this morning’s Sunday Washington Post titled “Computer Users Face New Scourge” discusses the trials and tribulations of maintaining an online PC in the fall of 2004.

Colleen Ryan, a Dell Inc. spokeswoman, said the programs have done damage both in dollars and reputation to the technology industry. Since August 2003, she said, customer support calls to Dell related to spyware have gone from slightly more than 2 percent to between 10 to 15 percent.