I got a chuckle out of a Washington Mutual press release this afternoon highlighting the features of their “stores”. WaMu is one of those banks like Wells Fargo who has abandoned talk of branches in favor of stores.
What made me laugh was the quote:
“We’ve created a retail environment where people want to go, rather than have to go.”
Not sure anything actually would put me in that frame of mind where I’d actually want to go visit my bank branch!