Apparently American Express’ processing system bogged down handling the high volume of Westfield Shoppingtown’s gift card requests.
On Thursday and Friday of last week, the credit card processing system for American Express – which handles the Westfield gift cards – got so overloaded that processings were delayed, Putman said. The Westfield cards are valid at any Westfield mall store that accepts American Express. The system should work better in the coming days, he said.
Separately, here’s another gift card story from the Cincinnati Enquirer.