San Francisco Chronicle: Credit card client parries rate hike

David Lazarus reports on the experience of Norman Shopay of Benecia who recently had the interest rate on his credit card significantly increased.

Norman Shopay of Benicia is the credit industry’s worst nightmare: a customer who pays attention to his bills, files away supporting documents, takes copious notes and has the chutzpah to push his point even when a greedy card issuer insists that he’s wrong. As it turns out, Shopay was correct to stick to his guns. And more than a few other consumers would be smart to follow his example.

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